Refund Policy

1. Service Refunds

Our refund policy for renovation services:

• Deposits are non-refundable once work begins
• Partial refunds may be available for incomplete work
• Refunds are processed within 30 days
• Administrative fees may apply

2. Materials and Products

Refund policy for materials and products:

• Unused materials may be returned within 7 days
• Original packaging must be intact
• Restocking fees may apply
• Custom orders are non-refundable

3. Project Cancellation

If you need to cancel a project:

• Provide written notice of cancellation
• Cancellation fees may apply
• Completed work must be paid for
• Materials ordered are non-refundable

4. Warranty Claims

For warranty-related issues:

• Submit detailed claim in writing
• Include photos of the issue
• Allow inspection of the work
• Claims must be made within warranty period

5. Refund Process

To request a refund:

1. Contact our customer service team
2. Provide project details and reason
3. Submit required documentation
4. Allow 30 days for processing

6. Exceptions

Refunds may not be available for:

• Completed work
• Custom materials
• Labor costs
• Permit fees

7. Payment Methods

Refunds will be issued:

• To the original payment method
• Within 30 business days
• Minus any applicable fees
• With written confirmation

8. Disputes

For payment disputes:

• Submit dispute in writing
• Include supporting documentation
• Allow 15 days for review
• We will provide written response

9. Contact Information

For refund-related questions, please contact us:

• Email: refunds@zurkia.com
• Phone: (555) 123-4567
• Address: 123 Design Street, City, State 12345